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Cookie & Privacy statement

1.     Introduction

  • 1.1    We are committed to safeguarding the privacy of our website visitors.

  • 1.2    When you enter your data on our website you will be entering details within a secure environment.

  • 1.3    This policy applies where we are acting as a data controller with respect to the personal data of our website visitors in other words, where we determine the purposes and means of the processing of that personal data.

  • 1.4    We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

  • 1.5    In this policy, "we", "us" and "our" refer to Keith Hunter trading as Ashleigh Mortgages.  For more information about us, see Section 19.

2.    How we use your personal data

  • 2.1    We may process data about your use of our website and services.  The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services to better serve you.

  • 2.2    We may process your information included in your personal profile on our website. The profile data may include your name, address, telephone number, email address.   

  •         We may process information that you provide to us for the purpose of subscribing to our email notifications or newsletters.

  • 2.3    Please do not supply any other person's personal data to us, unless we prompt you to do so.


3.    Providing your personal data to others

  • 3.1    Once you have decided to progress to an application for our services We may disclose your personal data to any member of our group for the purpose you have requested

  • 3.2    We may disclose your request for our advice to our lending or insurance suppliers in sofar as reasonably necessary.

  • 3.3    We may disclose your enquiry data to one or more of those selected third party suppliers of goods and services identified on our website for the purpose of enabling them to contact you so that they can offer such service requested. Market.  Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party's use of your personal data.

  • 3.4    You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

4.    Retaining and deleting personal data

  • 4.1    Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

  • 4.2    We will retain your personal data as follows:

  • (a)    Information provided for the purpose of request for advice will be retained for a minimum period of 6 year’s following date of advice given.

  • 5.1    Notwithstanding the other provisions of this Section 4, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

6.    Security of personal data

  • 6.1    We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.

  • 6.2    We will store all your personal data on secure servers, personal computers.

  • 6.3    You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

7.    Amendments

  • 7.1    We may update this policy from time to time by publishing a new version on our website.

  • 7.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

  • 7.3    We may notify you of changes to this policy [by email or through the private messaging system on our website.

8.    Your rights

  • 8.1    You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

  • (a)    the payment of a fee (currently fixed at GBP 10); and

  • (b)    the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

  • 8.2    We may withhold personal information that you request to the extent permitted by law.

  • 8.3    You may instruct us at any time not to process your personal information for marketing purposes.

  • 8.4    In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

9.    Third party websites

  • 9.1    Our website includes hyperlink to, and details of, third party websites.

  • 9.2    We have no control over, and are not responsible for, the privacy policies and practices of third parties.

10.   Updating information

  • 10.1  Please let us know if the personal information that we hold about you needs to be corrected or updated.

11.    About cookies

  • 11.1  A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

  • 11.2  Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

  •         Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

12.   Cookies used by our service providers

  • 13.2  We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at:[ The relevant cookies are: [identify cookies].

13.   Managing cookies

14.   Our details

  • 15.1  This website is owned and operated by Keith Hunter TRADING as Ashleigh Mortgages.

  • 15.2  Our principal place of business is at Portland House Belmont Business Park Durham DH1 1TW

  • 15.3  You can contact us:

  • (a)    by post, to the postal address given above.

  • (b)    using our website contact form

  • (c)    by telephone, on 0333 7720 173

  • (d)    by email

15.   Data protection registration

  • 16.1  We are registered as a data controller with the UK Information Commissioner's Office.

  • 16.2  Our data protection registration number is [number].

  • 16.3 Our data protection officer's contact details are as above.

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